Shipping & Returns

SHIPPING

Each Surele order is prepared with care before leaving our facility.

Orders are processed within 1–3 business days after purchase, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information. Orders placed during collection launches, promotional periods, or holidays may require additional processing time.

Surele currently ships within the United States and Canada.

Orders shipped to Canada may be subject to duties, taxes, customs fees, brokerage fees, import charges, or similar governmental assessments. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout. Customs processing may also affect the estimated delivery timeline.

Pre-order items are expected to ship on or around the estimated date displayed on the product page or at checkout. If your order contains both available and pre-order items, shipping timelines may vary.

Shipping and delivery timelines are estimates and cannot be guaranteed. Delays caused by carriers, customs processing, weather conditions, local delivery services, or circumstances beyond Surele’s control may occasionally occur.

Please review your shipping address carefully before completing your order. Once an order has entered processing or shipped, we may be unable to update or redirect the delivery address.

RETURNS

We accept returns on eligible items within 30 days of delivery. To be eligible for a return, items must be unworn, unused, unwashed, in original condition, free of odors (including smoke, perfume, or deodorant), and returned with all original tags attached. Items marked as Final Sale are not eligible for return or exchange.

All returns are subject to inspection and approval upon receipt. Items that do not meet these standards will not be accepted and may be sent back to the customer. We reserve the right to refuse any return that does not meet these conditions.   

EXCHANGES

We offer free exchanges on eligible items within 30 days of delivery. If you need a different size or a replacement, we'll provide a prepaid shipping label and cover the cost of the exchange to help ensure the best possible fit.  

REFUNDS

Once your return is received and inspected, you will be notified of the approval status. For approved returns, Surele will provide a prepaid return shipping label upon approval of the return. Approved refunds will be issued to the original form of payment. Please allow 5–10 business days for return processing after your item has been received and reviewed. 

For Canada returns, original shipping charges, duties, taxes, customs fees, brokerage fees, import charges, and similar governmental assessments are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

ADDITIONAL INFORMATION

Customers are responsible for ensuring returned items are securely packaged. Items with damaged packaging, missing labels, unreadable labels, or visible signs of wear or damage may be deemed ineligible for a refund or exchange.   

CONTACT

To initiate a return or exchange, please contact hello@shopsurele.com with your order number. If you have any questions regarding shipping, returns, exchanges, or refunds, we’re happy to help.