Customer Care

We're here to help with any questions about your order.

hello@shopsurele.com

Monday–Friday, 9 AM–5 PM EST

We respond within 24–48 business hours

Orders are processed within 1–3 business days after purchase, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking information.  

We accept all major credit cards at checkout.

Only one promotion may be applied per order. Promotions cannot be combined unless otherwise stated.

Surele currently ships within the United States and Canada.  

Care instructions vary by style and fabric. Please refer to the Details section on each product page and the care label inside your garment for the most accurate guidance.

Each style has its own size chart. To find your best fit, please refer to the size chart available here and on each product page.

Sinclair Button-Down Blouse Size Chart Fallon Slim V-Neck Blouse Size Chart Roux Ribbed Crew Top Size Chart Voss Polo Rib Top Size Chart Blaise Belted Blazer Dress Size Chart Alix Lace-Cuff Ankle Pants Size Chart Renley Lace-Up Twill Pants Size Chart Hudson Straight Pinstripe Trousers Size Chart Rose Floral Pants Size Chart Surele Wide-Leg Drawstring Pants Size Chart

Pre-order items are not currently in stock and are expected to ship on or around the estimated date listed on the product page or at checkout. Please note that ship dates are estimates and may change. Payment for pre-order items may be collected at the time your order is placed unless otherwise stated at checkout. If your order includes both pre-order and in-stock items, they may ship separately or together once the pre-order item becomes available. 

Once your order ships, you will receive a confirmation email with tracking information so you can follow your order’s delivery.  

For full details on processing times, shipping methods, delivery timelines, returns, exchanges, and refunds, please visit our dedicated Shipping & Returns page.

View Shipping & Returns
Made for the woman who curates, not consumes.